DIAN | Customs and Immigration

March 18th, 2022 by tanguy.adriaenssen

Complete new system as of… a few weeks ago I think.
So the process now is to get the visa extended (happens all online takes about 2 to 3 days) and with that extension you can apply online for the TIP extension on the DIAN website. It’s a fairly simple process but… start at least 2 weeks before your TIP expires!!! You will get an automated email right away stating you made the request for extension, it took another 8 days for us to receive the email with the date and time for the actual appointment at the chose office for the inspection of the vehicle!!! A few of our traveler friends are now 5 or more days overdue on their TIP and still haven’t received any emails!!! START EARLY.
Once you receive your appointment come here, security won’t let you into the building! We had to call the person who sent the email (phone number in the email then dial 0 to speak to the operator, state the name of the person who sent the email and they will connect you…) someone will come and meet you at the door, went to look at our vehicles that we in the car park across the road and take you past security into the building. A bit of a long winded operation but we got there in the end.
From there it’s a bit of paperwork and some waiting… we left to have breakfast and the DIAN employee came looking for us at the coffee shop to finish the papers.
Very friendly people, the whole process took 2 hours (apparently the new system is a bit tricky for them to use, hopefully it will get better)
You walk away with a piece of paper but that is not your extension! The official document will arrive via email shortly after (we were told…)

Good luck.

March 17th, 2020 by wu-tour.de

in days of corona just starting we got it fast.
you need copy if your immigration prorroga, of passport (page with your foto and page with entry stamp in colombia), car holder permit, soat. than you fill in another paper, get all stamp at entrance floor. usual you will get a phone call when to come for your inspection of your car. we got that within waiting time of 2hours (but times of corona). we had not to pay anything. suerte!

July 9th, 2019 by dgrolfe

Extend your TIP here. Entrance is in what looks like the back of the building, up a ramp. Explain to the guards that you need to extend you vehicle importation. Hand over a drivers license and they will direct you to 4th floor. On fourth floor, turn left and head all the way back.

Will need to fill out a form explaining why you want the extension. Also need copies of Original TIP, Title, passport photo, original entry stamp, and SOAT.

Will need to drop all this off then return next day...they will call you to assign time for inspection of your vehicle.

English spoken....